Centre For Leadership & Human Excellence, R.V.Institute of Management had organized an MDP on Benchmarking in HRM practices on 30th of November,2010. The HR team from ISME had attended the programme. The audience were a mix of Academicians and practising Consultants. The key note speaker was Dr.R.V.Jayathirtha from “Bulls-eye Consulting Group” who started the session by emphasisng on the three A’s “ADOPT, ADAPT & ADVANCE.” He emphasized on the change drivers` in the organization:
- The Competition
- Striving for Excellence
- Gap between the past glory & the present status
- The Customer expectations.
His talk revolved around the process improvement and findings and implementation of the best practices in the Industry.
“HR Benchmarking in IT industry” was the next theme presented by Mr.Ashwath Hanagal from Thomson Reuters. The Speaker deliberated on the process of identifying, understanding and adapting outstanding practices. He stressed on IT value proposition like:
- Low-cost of delivery
- High caliber talent
- Robust process delivery
- Growing Indian market & Global footprint
- Transformational capabilities
- Focusing on sustainable growth
The post lunch session was by Dr.Satish Kumar, DGM, Organization Development from Firepro Systems Pvt, Ltd, who brought into foray the high performance work system practices like Job-enrichment, team building, HR functions and Employee behaviour. His inputs towards benchmarking were:
- Increased business efficiency
- leveraging intellectual assets
- controlling costs
- improving customer satisfaction
- creating competitive advantage.
The session came with a wonderful insight from Jack Welsh’s 4E’s and 1P which focussed on the positive ENERGY of the employee, his ability to ENERGISE others, EDGE or the courage to make tough yes or no decisions and to EXECUTE the ability to get the job done. Finally the 1P standing for PASSION.
It was indeed a thought-provoking session with a lot of food for thought. However what striked me the most was the quote which goes like this……”When the Customer asks you to jump. Don’t ask why???
But ask how high??????????
Anyone listening ?
Written by Preeja Sreedhar
Faculty for HR/OB/Communication
ISME-Bangalore